Dos and Donts for Sales Team

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Dos
1.       Intimacy to Customer    - You need to be inmate with customer so that he always explains his requirements and his bottlenecks in releasing the order. You must have a good relationship with the customer so that he can discuss openly about his requirements and pain areas.  Closer you are with customers you will learn more about his buying pattern and timeline for purchase.
2.       Proximity to Customer - Always respond to customers fast and be reachable whenever he wants. If you are close to the customer, he might give other requirements that can help you to get more clarity in positioning your product or services.
3.       Committed to customer - Always give a solution to so that it will be useful to him and if he is happy there is a high chance of getting repeat order and reference from him

Don’t
1.       Problems or blocks – There is a tendency for salespeople to find problems on others, like customer is not good or our product is not up to the mark with competition, the market is slow, etc. The sales team is very good in giving problems. If you try to bring all the problems towards your side, it will be easy to finds a solution. You can do corrections from your side and find a solution to your problems; you have more control over self than others.
2.       Don’t Assume – Always put your effort and don’t assume things how the customer will react. You might have great experience but always follow the basics in sales and assume less, ask when you are having doubts, when you start asking you will get more clarity on the customer.
3.       Listening - This is the most important thing in sales and most of the sales team are in a hurry to close as fast as possible. Don’t be in a hurry, don’t jump with your solution, in the beginning, always give solution after listening fully and if customer is not speaking probe more and give him a  level platform so that he will have a dialogue with you

Courtesy: My supervisors

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